Frequently Asked Questions

Freight shipping costs are always the responsibility of the customer, except with free product samples. We try to arrange carriers and shipments by whatever means you request and always pass on any carrier discounts we receive on your behalf. There is only a minimal charge to cover our shipping costs related to the contacting of the carrier, preparation of paperwork, invoicing and payment of bills (if applicable) etc. If you have any shipping-related questions, please contact your sales representative.

Our standard payment terms are “Net 30 Days.” We strongly believe in the adherence of these terms since they are part of Logistick’s corporate objective to only engage in fair and equal business practices. We provide on-time shipments of quality products and always pay our suppliers within their specified terms. We expect the same from our customers. In the United States and Canada, we accept Visa, MasterCard, American Express, check or wire transfers. For other International sales we generally only accept wire transfers.

Yes we do!

Orders usually ship the same day or next day.

Our sales staff works hard with our customers to avoid this exact situation. Our order entry system was designed to help prevent this situation through the issuance of blanket purchase orders. It allows us to schedule follow-up calls to confirm future deliveries, serving as a reminder to you and allowing you to actually control the release of products in conformance with your immediate needs. If you do happen to run out of a product and need an immediate delivery after our daily shipment cutoff time, we will still try to meet your needs as best as possible. Timing sometimes makes this impossible no matter what we do, however, if we can do it, there will be a minimal “rush fee” for the special handling and in most cases the freight carrier (whatever method you choose) will charge a higher premium as well.

If we have made a mistake regarding your order or there is a product quality concern, we want to be the first place you call to report it. We will ask you to identify the problem and the production number on the box from which it came. If we are responsible, we will have you return the entire case of the product at our expense, while promptly sending you replacement products, again at our expense. Although we have very few product quality issues, we want to be sure you are not inconvenienced further by our mistake.

It depends on the product. Some products require no tools, others require few tools.  See the product instruction downloads on the products page for more information on the product you are interested in.

The average install time is 1 to 5 minutes depending on which product is being used.

The average removal time is 1 to 2 minutes depending on the product.

Super Wedge XL®, Super Wedge®, Intermodal Strap® and Floor Brace®.

Loadbar Wide, Loadbar XL, Wedge XL, Wedge International, Super Strap, Intermodal Strap and Floor Brace.

Loadbar Wide®, Loadbar XL®, Wedge XL®, Super Wedge®, Super Strap®, Floor Brace® and Logipad®.

Loadbar Wide, Loadbar XL, Logipad, International Strap and Super Strap.

Explore our complete line of Intermodal Systems and learn more Here.

Wedge International®, International Strap® and Floor Brace® (wood floored containers).

A standard of 1 year, but a maximum shelf life of 2 years.

Our products are made of post-industrial recycled ABS or post-industrial recycled polycarbonate (PC).

Removal methods vary by product. For product-specific guidance, please refer to the instruction manuals and visit our Videos Page for installation and removal demonstrations.

For the easiest and most efficient removal, we recommend using the Loadbar Removal Tool with our Loadbar Systems, and the Intermodal Strap Removal Tool with Intermodal Strap® and Intermodal Strap® XL.

 Our AAR approved products can be found here.

Yes, many Logistick products are recyclable. We encourage you to check with your local recycling facility for specific details on how to properly recycle our products. Additionally, you can explore our recycling map for more information on recycling options in your area.

Many of our Logistick products, proudly manufactured in the United States, are designed as one-way, disposable securement devices, ensuring cost-effective and reliable solutions without the need to maintain ownership. However, we understand the importance of reusable options in various applications, which is why we also offer several products that can be reused. These include air bags, void fills, and our durable Void Guards, which are ideal for multiple uses in securing cargo.

In addition, our LogiTrack system (with reusable pockets) and the Floor Brace XL are specifically designed for reuse, providing long-lasting and versatile solutions for securing freight. For customers seeking sustainable options that reduce waste while maintaining high-quality performance, these reusable products offer great value.

Yes, Logistick is a “green” company and we are as eco-friendly as possible, including the use of recycled plastic in our products.

Being responsible stewards of the environment is a core part of who we are at Logistick. From incorporating recycled materials into our products to investing in renewable energy, recycling programs, and carbon reduction initiatives, we carefully consider the environmental impact of our operations and products.

To learn more about our sustainability efforts, visit our Sustainability Page and download our latest Sustainability Report, which highlights our environmental initiatives, goals, and progress.

For years! However, our products are specifically designed for one use.

We use a special two-sided tape as part of our patented process of securing our products to the sidewalls of trailers and containers. This tape has been proven to successfully bond and hold under extreme conditions of both heat and cold. Although the tape holds immediately upon contact, it is designed to increase in strength over time if the sidewall is clean and dry when our product is installed. For this reason, be sure and follow all installation instructions, including wiping down the side walls and ensuring that they are dry and free of dust and dirt at the time of installation. For more information, please contact your sales rep.

Yes! Our Research & Development team is always testing and collaborating with customers and staying on top of industry trends.

Yes, our Sales and R&D team is always available for testing and training.

Yes, absolutely! We offer demo packs for all products. Contact us if you are interested.

1-866-327-1301

Basically, anybody that is shipping product in a trailer or container.

Yes, we offer Spanish translation on all products.

A standard of 1 year, but a maximum shelf life of 2 years.