Returns & Refunds
Last Updated: September 29, 2026
At Logistick, we stand behind the quality of our products and are committed to providing reliable freight securement solutions and excellent customer service. If you need to return a product or have an issue with an order, please review our return and refund policy below.
Return Eligibility
Products may be eligible for return when the following conditions are met:
- The product was purchased within the last 90 days.
- The product is unused and in its original condition.
- Products are returned in full cases and complete quantities.
- A Return Authorization (RA) number has been issued by Logistick prior to the return shipment.
Returns that do not meet these requirements may not be accepted. Logistick reserves the right to review and determine return eligibility, credit amounts, and final disposition for all returned products.
Return Authorization Required
All returns must be approved by Logistick before being shipped back to us. An approved Return Authorization (RA) number is required for all returns.
To request a Return Authorization:
- Contact your Logistick representative or Customer Service.
- Provide your order number, product information, quantity, and reason for the return.
- Once approved, Logistick will provide an RA number.
- Clearly include the RA number on the shipping label and packing documentation with your return.
Returns sent without prior authorization may be refused or returned to the customer. Return authorization does not guarantee acceptance or credit. All returned products are subject to inspection and approval upon receipt
Restocking Fees
Approved returns may be subject to a 15% restocking fee.
Any applicable restocking fees will be deducted from the credit or refund issued for the returned products.
Return Freight
Unless otherwise approved by Logistick:
- The customer is responsible for all return freight charges.
- Original outbound shipping and freight charges are non-refundable.
Please package returned products appropriately to help prevent damage during return transportation.
Damaged, Defective, or Warranty Claims
If you receive a damaged product or believe a product may be defective or has experienced a performance issue, please contact Logistick as soon as possible so our team can review the situation.
To help us evaluate your claim, please provide the following information when available:
- Order or invoice number
- Product name and quantity
- Product SKU
- Photos of the product and/or damage
- Details about the application and how the product was used
- Relevant shipment or freight information
Logistick may request that the product or remaining material be returned for inspection and evaluation. Following our review, Logistick will determine the appropriate resolution, which may include a credit, replacement, or other remedy as applicable.
For warranty-related matters, please refer to our Warranty Policy
Inspection and Credit Processing
All returned products are subject to inspection upon receipt.
Once the return has been received, inspected, and approved, any applicable credit or refund will be issued to the customer’s account or original payment method, as appropriate.
Processing times may vary depending on the product, return circumstances, and inspection requirements.
Non-Returnable Items
Certain products may not be eligible for return, including but not limited to:
- Opened or partially used products
- Custom-manufactured products
- Special-order items
- Products that have been used, altered, or modified
- Products damaged due to misuse or improper application
- Products damaged as a result of unauthorized modification
Additional restrictions may apply depending on the product or circumstances of the return.
Questions or Need to Start a Return?
Our team is here to help. To request a Return Authorization, report a product issue, or ask a question about a return, please contact your Logistick representative or Customer Service.
Logistick, Inc.
Experts in Freight Securement
Customer Service: customerservice@logistick.com
Phone: 800-758-5840